We Make It Stands Out

eQueuing System -
Don’t make your customers wait

Decrease customer wait times, improve your service efficiency, and increase your revenues with Aptech’s enterprise queue management solutions. Aptech’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, restaurant, hospitals and government institutions.

Aptech is one of the market leaders of queue management systems locally and possesses over 5 years’ experience of helping organizations improve their customer flow and manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing app, queue information, and a sophisticated queue management software.

Electronic Queuing Solutions

Aptech provides standard, and customizable queuing solutions to cater to diverse queuing problems faced by organizations.  Choose from Enterprise, Basic or Mobile Queuing systems to manage crowds and queues at your service areas. Our powerful queue management software creates a seamless customer journey by providing different solutions ranging from Virtual and Linear queuing systems to appointment booking options and a more sophisticated method like mobile app. Our queuing solutions come with the capability to be integrated with digital signage solutions and customer feedback solutions to deliver holistic customer experiences. Aptech has built its customer experience solutions for diverse industries, giving you the opportunity you need to adapt quickly, transform your service area and succeed.

Enterprise Virtual Queue Management System

Smart solution to manage customer flow

A complete system that caters to diverse queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solutions. Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.


Key Features

  • Predicts waiting times accurately
  • Allows you to customize your settings
  • Integrates with different platforms
  • Predictive Analysis & Customer Journey Mapping
  • Provides performance insights via reports and dashboards
  • Enables you to engage waiting customers with digital signage
  • Create your own solution-choose from fundamental and optional features

Mobile Queuing System

The Platform for Mobile Revolution

Take a step forward with Aptech’s queuing app, Mobile Queuing. This take-a ticket solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple mobile app, and join the queue when it’s their turn.


Key Features

  • Assign ticket numbers using a smart phone
  • Provides directions to the nearest branch
  • App shows alerts once your number is up
  • Book Online Appointments
  • Push / SMS / Text Message Notifications